SHIPPING & RETURNS
At Saj Damar, we offer worldwide shipping services through UPS. For domestic shipping within the US, we ship to Alaska, Hawaii and all other U.S. territories. We do not provide shipping to post office or APO / FPO boxes. Please state a delivery address where you will be present at time of delivery. For international shipping, all custom and duty fees are at the customer’s expense and calculated from your destination custom offices.
Saturday, Sunday and government/public holidays are not considered business days.
After your order has been successfully processed and shipped, you will receive a confirmation email with your shipping details and tracking number from the shipping carrier.
If you are not satisfied with a purchased item on Saj Damar online store, please return it to us within fifteen (15) business days of receipt of item(s) for an exchange (if in stock) or refund. Items must be returned in its original condition in order to be accepted as a return. Items must be unworn, unwashed and in a resalable condition.
Returned or exchanged items must include the original invoice, all packaging, hangtags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
Any items found damaged will not be refunded and will be returned to customers. After fifteen (15) business days of receiving your items, returns will not be accepted.
You will receive a confirmation email that your return has been received and your original method of payment has been refunded. Please allow up to ten (10) business days to see the refund.
Please follow the steps below for successful return of items.
- Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, including a copy of your invoice, the hangtags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
- For your convenience, please request pre-paid return label on Saj Damar online store. Should you require an additional return label, please contact us.
- Apply the pre-paid return label to your shipping box and drop the box at your nearest UPS collection center. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing.
- You shall receive an e-mail notification upon the completion of the returns process.
All returns are to be sent to the address below:
8 East Alpine Street
Newark, NJ 07114